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Shipping Terms

Shipping Method: We will select an appropriate shipping method for delivery according to the nature of the goods you purchased and your address.

Shipping Time: After you successfully place an order and complete the payment, we will arrange for shipping within 3 working days. However, there may be delays due to special circumstances (such as inventory shortages, holidays, etc.), and we will promptly notify you of this.

Shipping Tracking: We will provide you with a shipping tracking number so that you can track the shipping status of the package at any time.

Receipt Confirmation: Please, when you receive the goods, promptly check whether the package is intact and whether the goods are consistent with your order. If there are any problems, please contact us within 30 days.

Shipping Responsibilities:
We will do our best to ensure the safe delivery of the goods, but there may be losses or delays due to force majeure factors during the shipping process, for which we do not bear full responsibility.
If the package cannot be delivered or is delayed due to inaccurate delivery address provided by you or other reasons, you shall bear the corresponding responsibility.

Shipping Fee Description: The specific shipping fee amount will be clearly displayed at the time of settlement according to your order situation and shipping method.

Remote Areas: For remote areas, there may be additional shipping time and fees, and we will inform you in advance.

International Shipping: If it involves international shipping, it may be subject to the supervision and requirements of relevant customs and other departments, and you need to cooperate to complete the corresponding procedures and processes.

Address Change: If you need to change the delivery address, please contact us at consult@xolnym.com as soon as possible before the goods are shipped. We will try our best to coordinate and handle it, but we cannot guarantee that the change will be successful.

Rejection Handling: If you reject the goods without reason, you may need to bear the corresponding shipping fees and other costs.

We reserve the right to adjust and modify these shipping terms according to the actual situation. If you have any questions or need further information, please feel free to contact us at any time.

Please carefully read and understand the above shipping terms, and wish you a happy shopping!